hbjie FAQ — Your Questions, Our Answers

You must meet the wagering requirement before withdrawing bonus winnings. At hbjie, wagering is calculated only on the bonus amount — the deposit is not counted. For example, for a ৳1,000 bonus you need to place ৳25,000 in bets (25x). Once the requirement is met, go to the withdrawal page, choose your preferred method, and submit a request — funds typically arrive within 5–30 minutes.

The minimum withdrawal amount at hbjie is ৳500. You cannot withdraw less than that at once, so please wait until your balance reaches at least ৳500. For information about the maximum limit, speak with our support team in live chat.

Yes, withdrawals at hbjie are available seven days a week, 24 hours a day. Whether it is night or a public holiday, you can submit a withdrawal request at any time via bKash, Nagad, Rocket, or Upay, and it is usually processed within 5–30 minutes.

Withdrawals at hbjie are usually completed within 5 to 30 minutes. Withdrawals via bKash, Nagad, Rocket, and Upay are the fastest. Bank transfers may take slightly longer. If your funds have not arrived after 30 minutes, contact us immediately via live chat.

The minimum deposit at hbjie is ৳300 for every payment method. That means whether you use bKash, Nagad, Rocket, Upay, or bank transfer, you must deposit at least ৳300. On your first deposit, you have the chance to receive a 100% bonus, up to ৳20,000.

hbjie currently supports five payment options: bKash, Nagad, Rocket, Upay, and bank transfer (major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank). The minimum deposit amount is the same for all methods — ৳300.

Deposits are usually credited almost instantly. If more than 15 minutes have passed and your balance has not updated, contact us via live chat or at [email protected] with your transaction reference number and a screenshot. Our team will resolve the issue quickly.

Log in to hbjie, go to the deposit page, and select bKash. Send money from your bKash app to the number shown on screen, then enter the transaction ID in the form. Please note that you must use a bKash number registered in your own name — deposits sent from someone else's number may not be processed.

hbjie's welcome bonus is 100% of your first deposit, up to ৳20,000. For example: deposit ৳1,000 and you receive ৳1,000 in bonus — giving you a total balance of ৳2,000. You must wager 25 times the bonus amount before withdrawing it. That means a ৳1,000 bonus requires a total of ৳25,000 in bets.

Yes, hbjie is fully optimized for mobile browsers. On any Android or iOS smartphone, the site loads smoothly and all games are playable via Chrome, Firefox, or Safari. No separate app installation is needed — just type hbjie.bar in your browser.

Do not worry if your connection drops — once your internet is back, reload the browser and log in to the same account. In most games, the round is saved on the server and you can continue from where you left off. If there is an issue, let us know in live chat and the team will check your account and help.

In Chrome, go to Settings → Privacy and Security → Clear Browsing Data → select Cached images and files, then press "Clear data". In Firefox, go to Settings → Privacy & Security → Cookies and Site Data → Clear Data. Then close the browser and reopen it. This usually fixes page loading issues.

On Android, open Chrome and visit hbjie.bar, then select "Add to Home screen" from the browser's three-dot menu. On iPhone, open the site in Safari, tap the share button, and tap "Add to Home Screen". The site will then appear as an icon on your home screen, just like an app, giving you quick access.

hbjie's support team is available 24/7 via live chat and email ([email protected]) in both Bengali and English. Let our team know and they will help you set limits or temporarily close your account. For mental health support in Bangladesh, you can also contact Kaan Pete Roi (01779-554391) or the National Mental Health Helpline.

Some common warning signs are: repeatedly playing to try to win back lost money, placing bets beyond your budget, lying about gambling, playing for long periods while neglecting family or work, and feeling restless when not gambling. If you notice these signs, take a break and visit our responsible gaming page.

A cooling-off period means taking a break from your account for a set amount of time (such as a few days or weeks). Self-exclusion allows you to close your account for a longer period. To activate either option, email [email protected] or request it in live chat — our team will set it up without asking any questions.

Online gaming and betting are entertainment for adults — taking financial risks at a young age can be harmful. hbjie strictly follows a 21+ age policy. During account verification, an NID or passport is required as proof of age. Accounts belonging to underage users are permanently closed.

Yes. If you want to set a limit on how much you can deposit per day, per week, or per month, let us know via live chat or email. Once the limit is active, the system will automatically block any deposit that exceeds the specified amount — this is an effective way to keep your budget under control.

Yes, at hbjie all documents are securely stored on the server using SSL encryption. Copies of your NID or passport are used only for verification purposes — they are not shared with third parties. We are committed to protecting your personal information.

Yes, this is very important. The name you registered on your hbjie account must exactly match the name on your bKash, Nagad, Rocket, or bank account. If the names do not match, your withdrawal may be held up. Please enter the correct name when registering, and contact support if you need to change it later.

If your verification is rejected, our support team will usually send an email explaining the reason. Common issues include a blurry image, an expired document, or a name mismatch. Take new photos of your documents in good lighting and submit them again. If you are rejected repeatedly, get help directly in live chat.

The Bangladesh National Identity Card (NID) is the most widely accepted document for identity verification. A passport and driving licence are also accepted. For address verification, a bank statement or utility bill (electricity or gas bill) is accepted. All documents must be within their validity period and clearly legible.

Verification may be requested the first time you make a large withdrawal or for security reasons. Submitting your documents and verifying your account in advance saves time later and ensures withdrawals go through without delays. A confirmation email is sent once verification is complete.